Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
In the case that you have a damaged or incorrect product, you will be required to submit photo evidence within 14 days of receiving the item. Submit all claim photos to firstname.lastname@example.org If there is no claim, If the claim is approved, the merchant is responsible for paying the return shipping charges and for replacing or refunding the order. If the product packaging is damaged but the product itself is intact, the recipient must submit a claim to the shipping carrier directly.
In the case that a reshipment is required due to an address entry error on the customer's end, this additional shipping cost will be covered by the customer.
Missing order: In the case that a package is delivered (based on tracking number update) but the recipient claims that they did not receive the item, the recipient must submit a claim to the shipping carrier directly. As retailers, your orders shall be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.